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Every time someone like Nelson calls us, our fast-paced life doesn’t allow us to understand that we’re talking to a person who’s just doing their job. As the hours go by, the lack of empathy and contempt turn the kind Nelson into a grumpy, angry salesman, the victim of a perverse work system that imposes harsh wage conditions on him in exchange for results and benefits.

An unfiltered portrait that highlights the precariousness and pressure which many call centre workers experience.